Need help fast? Check our Frequently Asked Questions (FAQ) out before submitting a support ticket. We have written articles and instructions on the most common questions such as how to reset your password, how to change your email address, volume on videos, etc. We continue to improve the FAQs when we get feedback from support tickets on what topics we need to address. Your questions may very well be already answered in our FAQ saving you valuable time.
Tips for asking questions and getting help
Important! Please read these tips as they can help you get a faster response and faster resolution of your problems.
Details are crucial. You can never provide too much detail about your issue or question.
- If you are having a problem on the site, describe the problem with as much detail as possible. Examples are: What page are you on that is causing problems (need the URL)? What errors are you seeing? Can you provide a screenshot of the issue? etc.
- Password resets. We provide a function for you to reset your password yourself and access your account immediately without having to wait for us to respond. To reset your password go to https://www.swingsurgeon.com/user/password If you do not get the password reset email and still cannot access your account then please by all means contact us!
- Not getting order confirmation emails or password reset emails? Check your spam folders and add our email address as an approved sender to your email account: firstname.lastname@example.org
- Golf related questions? We will first point you to the blog. We have over 2000 blog posts from Don that cover so many things, and you can search them all! The search page is here.
Still having problems?
We are a very small, family run company and are not staffed to accept phone calls. Email is our primary form of communication for Support and fastest service, we strongly suggest using this route first before calling.